Holiday Inn Club Vacations Arlington, TX, United States
Jul 21, 2017Full time
Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team. POSITION DESCRIPTION: This position is responsible for providing IHG guests information on all vacation packages that we have to offer at Holiday Inn Club Vacations. Agents must make guests aware of the package details, verify guest demographics, determine package eligibility, sell vacation packages, and assist guests in booking reservations for their vacation packages. Obtain client information by answering telephone calls; verifying information. Determine eligibility by comparing client information to requirements. Establish policies by entering client information and confirming pricing. Inform clients by explaining procedures, answering questions and providing information. Maintain communication equipment by reporting problems. Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures. Update job knowledge by studying new product descriptions and participating in educational opportunities. Accomplish sales and organization mission by completing related results as needed. ESSENTIAL DUTIES AND TASKS (up to five): % of Time (equals 100%) 1. Sell the qualifying guest vacation packages over the phone while adhering to the approved script.70% 2. Assist guest with any questions or concerns about the vacation properties. 10% 3. Determine that the IHG guest meets qualification standards for our marketing packages. 20% This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements QUALIFICATIONS • One year of sales experience required. • Call center sales in the timeshare/hospitality industry preferred. • Be proficient in Microsoft Excel, Word, and Outlook. • Proficient in utilizing and navigating computer programs and the ability to learn new software. • Must have excellent written and verbal communication skills. • Must maintain an upbeat, positive, and motivated demeanor when dealing with all guests and co-workers. • Must be able to read/write/speak the English language, Spanish a plus. • Must be able to maintain required sales percentage per week. • Must be enthusiastic and energetic. • Must be able to work a variable schedule, including evenings and weekends, based on call center needs. CERTIFICATES, LICENSES, REGISTRATIONS N/A EDUCATION • High School Diploma or GED equivalent. • Completion of higher education and/or one semester of college courses. WORKING CONDITIONS The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion. WORK SCHEDULE/HOURS Inbound Vacation Sales Agents are expected to work all scheduled shifts during these times as well as holiday shifts based on the schedule provided by the management team.