All About Parking, Inc. San Jose, CA, United States
Sep 22, 2017Full time
Summary : The primary responsibility of the Customer Support Representative is to provide client-facing support for valet parking operations, which includes greeting incoming and outgoing customers and answering customer questions in a professional, welcoming manner. Additional duties could include providing directions on available parking, assisting in providing traffic control, performing key audits, and completing and distributing reports. This position will not operate any type of customer vehicles. Essential Duties & Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide customer reception and general concierge duties; Perform traffic control duties; Perform hourly and daily audits of keys; Use Employee Portal daily to input charging log data and car count data; Manage valet tickets, keys and equipment in accordance with company policy; Maintain a professional appearance and courteous demeanor at all times; Other duties and responsibilities as assigned. Minimum experience or requirements: Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition, the individual must be punctual, have a good attendance record, and have reliable means of transportation to work. Must be at least 18 years of age; Possess enthusiasm and passion for helping customers and strong desire for delivering exceptional customer service Strong ability to communicate in a positive, friendly and effective manner with employees, managers, customers and vendors at all times; Work effectively on a team or independently to resolve customer issues Possess excellent verbal and written communications skills Fluent in English (reading, writing, speaking) Ability to accommodate a flexible work schedule (including different times and locations) Ability to juggle multiple tasks and adjust to changing schedules and priorities in a fast-paced environment; Ability to execute duties with minimal direction. Possess basic mathematical skills including the ability to add, subtract, multiply and divide.