Veyo Hartford, CT, United States
Oct 10, 2017Full time
Call Center Agent – Hartford, CT Veyo is using its platform and app-based transportation services to reinvent the medical logistics world. Our company is using technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. We’re looking for smart, fun-loving people to join our team, and are currently in search of a Customer Service Call Center Agent to join our team in Hartford, CT. Read on, and if the company and role sound interesting, please send us a resume and a brief description of why you think you’d be a good fit. Primary Responsibilities Answer all incoming calls with approved scripting Be dependable, courteous, and like helping others Enter trip requests with accuracy Ability to navigate through multiple screens Proficient in online map systems Provide exceptional quality of service and assist all customers Answer all inquiry calls and research customer concerns Stay current on all service policies, procedures and training updates Our ideal candidates will have some or all of the following: A minimum of two years of customer service experience Six months of call center experience preferred Type 30 words per minute Exceptional computer navigational skills Computer experience required, including the ability to learn new computer programs Knowledge of the geographical area Strong listening and verbal communication skills Demonstrated teamwork and exceptional problem solving skills We like the following personality traits: Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor. As is typical in startups, we’re looking for people that love the opportunity to be involved in strategy and management at the top level, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door. We thank all applicants for their interest and effort in applying for this position, but only candidates selected for interviews will be contacted. This position is only for candidates legally allowed to work in the US, located in Hartford, CT.