Service Source St. Louis, MO, United States
Dec 14, 2017Full time
Essential Duty #1 Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Essential Duty #2 Prepare invoices, shipping documents, and contracts. Essential Duty #3 Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Essential Duty #4 Receive and respond to customer complaints. Essential Duty #5 Verify customer and order information for correctness. Minimum experience or requirements: Education, Experience, Certifications and Licensures Must have 2-3 years of direct experience. A high school diploma is required or equivalent. Must successfully pass all pre employment background screening requirements to include pre employment drug screening. Will be subject to a U.S. Government background check/investigation. Must hold or be able to obtain and maintain a Top Secret/SCI clearance with possible Polygraph. Knowledge, Skills and Abilities Customer service oriented and be able to work efficiently in a fast-paced environment. Work well independently and as a contributing member of a team. High level of integrity and personal accountability. Ability to follow directions. Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers. Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization. Excellent customer service skills, verbal and written skills and ability to accept and follow directions. Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook). Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. ∙Ability to define problems and provide solutions. Ability to multi-task, organize, prioritize and meet deadlines on a daily basis. Maintain a high level of performance with limited supervision.